Support

Get help

Email admin@bentertainment.co and we will reply within one week. A real person reads every message.

Before you write

Including these gets you a fix instead of a follow-up question:

• Your JournPath version, shown at the bottom of Settings
• Your device and iOS version
• What you were doing when it went wrong
• A screenshot, if there is something to see
• The trip name, if the problem is with one specific trip

An invite link won't open

Invite links open JournPath directly if you have it installed. If a link opens in your browser instead, install the app first, then tap the same link again. Links are tied to one trip and keep working until the trip owner regenerates them — if yours has stopped, ask whoever invited you for a fresh one.

"This trip is full"

Every trip has a limit on how many people can be in it at once, set by the trip's tier. The trip owner can raise it by upgrading the trip. Someone leaving also frees a place.

You were removed from a trip

Trip owners can remove participants. Once removed you cannot rejoin that trip with the same invite link, and the owner has to invite you again. What you already added to the trip stays with the group.

A purchase isn't showing

Upgrades are attached to your JournPath account, so signing in on a new device brings them with you — there is nothing to restore. If an upgrade you paid for is not showing, check you are signed into the same JournPath account you bought it on, then email us. Refunds are handled by Apple at reportaproblem.apple.com — we cannot issue them ourselves.

Deleting your account

There is a Delete account button in the app. It removes your sign-in and your profile for good, and takes your name and avatar off every trip you were on — the others will see you as a former member. Your itinerary stops and expense splits stay with those trips so nobody else's plans or totals break. This cannot be undone, and signing up again starts a new account rather than recovering the old one. If you cannot get into the app to do it, email admin@bentertainment.co from the address on your account and we will handle it for you. See privacy for what happens to your data afterwards.

Our apps

JournPath — a trip planner for people travelling together.

Last updated 8 August 2026